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Shipping & returns

Shipping & Delivery

Free ground shipping on orders over $75! Applies to deliveries within the contiguous United States (Hawaii and Alaska are excluded from this offer). Express shipping is also available for an additional fee. All orders will be processed within 24 hours (with the exception of weekends and holidays) and shipped within 24-48 hours upon processing. Orders via ground shipping will arrive within 3-5 business days. All orders require a signature upon delivery.

Returns & Refund Policy

Mad City Drones has a simple 30-day return policy! For your convenience, a pre-paid return label is included with every order. We strive to ensure our customers are 100% satisfied with their purchase. However, if you find that a product does not suit your needs, simply follow our easy return process.

To return an item:

  1. Fill out the RMA form.
  2. A representative will contact you within 24 hours and provide you with an RMA number
  3. Ensure your item is positioned SECURELY inside its original packaging and place it securely into a shipping box.
  4. Use the convenient pre-paid return label included in your order to ship the package back to us.

Refusal of delivery

If there is extensive damage to the shipping box upon receiving your order, refuse delivery. Mad City Drones will inspect the box and ship a replacement product within 24-48 hours. If package is refused for delivery without damage to shipping box, the customer will be responsible for shipping charges incurred. Once it has been returned to our warehouse and inspected, you will be refunded your original payment less the cost of shipping the package to you.

Returning unopened packages

For unopened items in original packaging, Mad City Drones will issue a full refund for items returned within 30 days of purchase less the cost of return shipping (using the prepaid return label included in your order).

Returning opened items in sellable condition

Items must be returned within 30 days of purchase. Items must be unused, unregistered and unmodified. They must be in complete working condition, with no cosmetic damage, and all original accessories and documentation must be included.

Items that fail to meet these criteria will be ineligible for a refund. Opened return items are subject to a 20% restocking fee. Upon receiving the item back to our warehouse, Mad City Drones will inspect the item and issue a refund, less the cost of shipping and restocking fee, if applicable.

Defective or Damaged Items

Items that are defective or damaged upon delivery can be returned to Mad City Drones within 10 days of delivery for a full refund, or replacement product. Mad City Drones will cover the cost of return shipping. After this period, the customer must contact the manufacturer for all warranty repair or replacement issues.